By Urs Tschanz, Head Sales Support Parts, urs.tschanz@rieter.com
At Rieter, “Parts and Service” stands not only for the sale of spare parts but for the servicing of machines for the highest possible productivity in the spinning plant. In order to ensure productivity, Rieter offers its customers really valuable services.
They customers profit not only from the highly productive machines but also from comprehensive services. Thanks to the pre-assembled machines and well-trained installation teams, machines can be assembled at the customer end in the shortest possible time. Commissioning takes place quickly. During the entire installation and commissioning, a Rieter expert is at the customer’s disposal. He assumes responsibility for the assembly, the commissioning and the handing-over of the machine to the customer. This way, the company ensures timely production start-up of a spinning plant. Compared to others, the installation of a Rieter plant is completed four weeks earlier.
The Rieter customer service is organised in a worldwide network. In many countries, the group experts present are familiar with cultural realities, speak the local language and are well acquainted with the customers’ requirements. Customers thereby profit from a service within their time zone.
If a customer is interested in new processes, adaptations of raw material or in yarn production, he has the option to run tests at the RieterSpinCentres. He profits from the comprehensive know-how of the Rieter technologists and is given the complete test results and recommendations as basis for commissioning a spinning plant.
Rieter not only places great importance on the continuous training of its own experts but also on training for personnel and managers. Training is offered at its own modern spinning and training centres or directly at the customer’s spinning facility. It makes its long experience and know-how available and offers customers the opportunity to continuously optimise their processes and increase machine performance.
Rieter’s worldwide local electronic repair centres guarantee that electronic service staff are quickly assigned to a customer in an emergency. With a machine failure, the customer can be partially helped out with substitute equipment. A wide range of spare parts is additionally available for emergencies. Customers therefore profit from short downtimes.
Rieter customers can get their machine park regularly and thoroughly tested by a specialised service team. Work processes in the customer’s spinning facility are examined in detail and recommendations for optimisation made. For individual inspection, professional service engineers are available.
Furthermore, Rieter also develops its own innovations for old generation machines. With these innovations, machine parks can be modernised, production increased and costs reduced. Of particular importance are the power-saving conversion “ECOrized” for ring spinning machines, the safe elimination of foreign metal particles by the magnet arc in the blowroom, as well as the revision package for combing machines.
